Troubleshooting & errors

If you're experiencing a blank page or an error when accessing Melo, clearing your browser cookies will resolve the issue.                                                                                                                To clear cookies, please follow the steps below in your browser (not app view).                                                                                                      After clearing cookies you will need to log in again.                                                                                       

How to fix "400 Bad Request" error

Changelog

Find out more about Melo, the types of data we collect, our data security, storage and cookies policies.

Privacy, cookies & T&C's

Welcome to Melo, your trusted digital partner in helping make sense of complex patient behaviours. We understand that you may have questions about our app, so we've put together this overview to address your concerns.

About Melo

We understand that you may have questions about the data we collect and how you use it, so we have put together the following policy content with details about our privacy practices.

Privacy policy

This Cookie Policy applies to the use of cookies and similar technologies on Melo ("the App"). By using the App, you consent to the use of cookies in accordance with this policy.

Cookies policy

Terms & conditions

Onboarding & initial setup

This process aims to get you signed in and walks you through a few basic tasks to get you going. If you get stuck, contact your local Melo administrator for some quick hands on help, or email us at support@melo.health and we’ll be in touch asap.

Getting started with Melo

These articles cover topics around sign in, security, user access, and administrating an organisation.

User accounts & devices

How you sign into Melo will depend on whether your organisation integrates with Melo.

Signing in

Resetting your password

Managing users

Switching between sites

Installing Melo vs. simply visiting the website gives you a cleaner, app-like experience; no tabs, address bars, or distractions. It lives right on your desktop or phone wallpaper. It also loads faster and feels more like a native app than a regular website.

Installing Melo for a better experience

All things patient management (create, update, and delete).

Patient management & details

This article explains how to add patients into Melo to start recording data against them.

Adding & updating patients

The background description for a patient is a freetext area to be filled with details of the person, not the patient. This aims to bring new carers up to speed quickly and give clues on calming conversation topics.

Adding context with a patient background information 

Bookmarking is a way of pinning your most-accessed patients to common areas of Melo so they're always within reach. This could be high-agitation patients, recently referred, or patients on close observations. Use it however you find to be useful.

Bookmarking patients for quick access

Wards are used to identify, group, and filter patients in Melo.

Wards

Patient transfers (for multi-site organisations)

These articles explain how to record assessments and supporting behaviours against patients.

Behavioural data

These assessments are observational tools used to record and measure detailed aggressive behaviours (SASBA focusses on sexualised aggression) in patients with brain injuries. This allows teams to understand whether changes to care are effective by comprehensively measuring changes in behaviour.

OASMNR & SASBA (Overt Aggression Scale Modified for NeuroRehab & St. Andrew's Sexualised Behaviour Scale)

ABC (Antecedent, Behaviour, Consequence)

The ABC Plus is a more structured, richer version of the ABC form. It can additionally capture positive behaviours, sleep, and observation duration. It also contains more behaviour options with severity-descriptions. This aligns different people on what "moderate" means, for example. Finally, negative submissions calculate a weighted-severity meaning that ABC Plus observations are directly comparable to other Melo behavioural assessments.

ABC-Plus (Antecedent, Behaviour, Consequence)

ABS forms measure how present 14 behaviour types are in a patient whilst they’re being observed, from absent through to extreme. Answer each question with your best estimate.

ABS (Agitated Behaviour Scale)

This page describes all things assessment-management. Assessments are all stored in a filterable list and can be updated or deleted.

Updating & deleting assessments

Melo contains multiple assessment types for capturing agitation, each with their own severity scale. To simplify severity analysis across multiple assessment types Melo ‘equates’ these severity levels enabling a more holistic view.

How Melo equates severity levels between assessment types

Care tips act as a patient-specific toolbox for caring effectively for them. People enter what's worked for them when working with this patient, and others can upvote these tips. This results in a validated list of personalised strategies.

Care tips

Key events are timestamp markers which can be annotated onto timeseries graphs to highlight things like a change in care strategy or day-trips. This can be useful to determine if behaviour changes around these times. 

Key events

This widget is designed to show which patients have been agitated the most, recently. the colourful badges represent the equated severity scale across all assessment types (ABC, etc.). The list is sorted primarily by most-negative-assessments within the timeframe, followed by severity.