Changelog

From patient-level data to site-wide visibility, our new Site Dashboard gives a clearer overview of activity across wards and locations.

Tailored to your feedback, this update supports a clearer system-wide view of behaviour, helping teams identify patterns earlier, uncover emerging pressure points, and respond more proactively. Alongside the dashboard, we've also introduced improvements to patient discharging, reporting, documentation, and data sharing to make everyday workflows smoother and more efficient.

🏥 Introducing the Site Dashboard

Gain a clearer view of your service with the new Site Dashboard, bringing together patient status, assessment activity, behaviour trends alongside site and ward-level insights in one place. New interactive charts help you identify behavioural patterns, track assessment activity and uncover emerging trends, empowering teams to make more informed, proactive decisions across wards and sites.

🚪 Improved Patient Discharge Process

Discharging is now clearer than ever. A new dropdown allows you to select from predetermined list of discharge reasons. An “Other” option is also available where a custom reason can be entered manually

📝 Patient background Box Styling

Updates to the patient background box now includes improved formatting options, including underline, bold, bulleting and numbered lists.

🖨️ Print Behaviour Page

Updates have been made to the Behaviour Page chart provides automatic scaling when sent to print, streamlining use.

As always, Melo is continuing to develop with your feedback. The Site Dashboard is part of an ongoing development that we welcome you to be part of! Please don’t hesitate to let us know what would make this feature even more useful for you and your organisation.

Many of the enhancements in this release started with your feedback. We've introduced powerful new features to help teams develop and manage intervention strategies, alongside a visual timeline that makes it easier to understand a ABC+ assessment coverage at a glance. Together, they help bridge the gap between assessment, planning and action.

As always, thank you for your feedback and suggestions. They continue to shape what we build next and rest assured, more exciting features & improvements are already on the way.

🎯 Introducing Strategies

You can now create, test, and manage behavioural intervention strategies directly within the Melo. This gives teams a structured way to document approaches, monitor effectiveness, and build a clearer picture of what works best for each patient over time.

📅 New ABC+ Timeline View

Understanding assessment coverage is now easier than ever. The new Timeline View visually highlights ABC+ assessments across each patient's journey, helping you quickly identify trends, gaps and periods of activity without digging through records.

📊 Enhanced 48-Hour Behaviour Overview

The 48-hour behaviours widget now displays both positive behaviours and sleep assessments, providing a more balanced and complete picture of recent behavioural activity and helping teams make more informed decisions.

👤 Greater Visibility Across Your Team

The ‘Users’ page now highlights roles, completed assessments and job titles, making it easier to understand usage, engagement and activity across your organisation.

🌙 Refined Dark Mode

Melo’s ‘Dark Mode’ has been refined to improve accessibility and visual comfort, helping reduce eye strain and creating a more consistent experience for users who prefer darker interfaces.

From transferring patients between sites to finding support faster, we’ve focused on improvements that help your teams move through the platform with less effort and more confidence.

As always, your feedback continues to shape what we build next, and now it’s even easier to send us ideas, feature requests and bug reports directly from the platform.

🔄 Patient Transfers

One of our most requested features is now live. You can now transfer patients between sites within your organisation, making it easier to manage patient journeys across multiple locations. This reduces administrative effort, improves care co-ordination and helps ensure patients are quickly associated with the correct site

🔍 Find Patients Faster

No more endless scrolling through patient lists. You can now quickly search by patient name or NHS number to instantly narrow results and get where you need to go faster.

💬 Clearer Access to Support

Need help quickly? The new support access via the ? icon in the top navigation gives you direct access to our chat widget and guidance documents so you can get assistance when you need it.

💡 Feedback, Features & Bug Reports — All in One Place

You’ll now see a new bulb icon in the top bar, making it easier than ever to share feature ideas, improvement suggestions or report bugs directly to our team.

🧭 Streamlined Navigation

We’ve refined the side navigation to create a cleaner, more streamlined experience - helping you move through Melo more efficiently and with less clutter.

A shorter update this time - but there’s a lot of exciting work happening behind the scenes. We’re continuing to refine the experience, focusing on small improvements, while gearing up for some bigger things to come!

If you have any feedback or feature requests, let us know at https://support.melo.health/

🔖 Bookmarked Patients, Now Easier to Access

Quickly see the patients that matter most, with a cleaner, more intuitive list that gives your bookmarked patients clear priority and easy access.

🧠 Streamlining ABC+

Complete assessments faster with a simplified ABC+ experience - less clutter, more focus on what actually matters.

💬 Capturing Patient Preferences

Deliver more personalised, respectful care by capturing each patient’s preferred name directly in their profile - so you can address them correctly and confidently every time.

🛠️ Fixes & Improvements

Enjoy a smoother, more reliable experience with a range of behind-the-scenes fixes and improvements.

This update brings a number of improvements based on user feedback, helping to streamline everyday workflows in Melo.

If you have any feedback or feature requests, let us know at https://support.melo.health/

✏️ Edit & Manage Your Own Submissions

Users can now edit and delete their own framework submissions and assessments.

This update comes directly from feedback across multiple organisations, making it easier to:

• Correct mistakes without admin support

• Keep records accurate and up to date

• Work more confidently within assessments

🧭 More Focused Form Experience

We’ve refined the layout of frameworks with a narrower, centred container.

This creates:

• A more focused, distraction-free experience

• Improved readability on larger screens

• Cleaner, more consistent form interactions

🔔 Automated Account Activation Reminders

To help new users get started, we now send an automatic reminder email after 7 days if an invited user hasn’t activated their account.

This helps teams:

• Improve onboarding completion

• Reduce manual follow-ups

• Ensure users don’t miss their invite

📡 Melo Status Page Now Live

You can now access the Melo Status Page to stay up to date with system performance and availability.

Get real-time visibility into:

• Platform uptime

• Ongoing incidents

• Scheduled maintenance

This release brings powerful new capabilities to ABC+, including the Sleep Insights Card, the return of free text input, and improved ways to access support and share information with colleagues.

If you have any feedback or feature requests, let us know at https://support.melo.health/

🌙 Sleep Insights

Introducing Sleep Insights Card - a major new feature designed to bring clarity to one of the most important aspects of care: sleep.

Quickly understand:

• Whether patients are getting enough sleep across a full 24-hour period

• Are they sleeping at the right times — especially overnight?

• What does this mean for care decisions, like 1:1 night support or discharge planning?

With clear, actionable insights, teams can make more confident, data-informed decisions around patient care.

✍️ Capture the Full Picture with Free Text

We’ve brought free text comments back across ABC+ - because real patient behaviour doesn’t fit neatly into predefined boxes.

You can now:

• Record nuanced observations and clinical rationale

• Document unique or complex behaviours with precision

• Add the depth needed for high-quality reporting and recommendations

🛠️ Help, When You Need It

Getting support is now faster and easier with our new Support modal.

From one place, you can:

• Reach out directly to our support team

• Browse helpful guidance documentation

• Offer your feedback and suggest new features

Everything you need, right when you need it.

🖨️ Print & Share with Ease

By popular demand, the Print button is back on the patient behaviour screen.

Easily download and share clear, structured overviews with colleagues - perfect for collaboration and reporting.

This release is all about making the platform feel smoother, clearer and easier to use. Following user feedback, we’ve refined assessments and analytics to surface more meaningful insights, improved navigation so you can move around with less friction and given admins more control over managing users. Along the way, we’ve also made a host of small UI improvements and fixes to help everything feel more intuitive and reliable.

If you have any feedback or feature requests, let us know at https://support.melo.health/

✨User & Admin Management

• Added bulk user deletion for admins, including mobile-friendly bulk actions

• Introduced the ability to re-invite inactive users (individually or in bulk) from the users table

• Added “Last logged in” to the user table for better visibility into adoption

• Captured job titles during onboarding and account completion for more consistent role data

🧑‍⚕️Patient & Data Management

• Bookmarked patients are now visible on the homepage for quicker access

• Made ‘ward’ a required patient field to improve reporting and segmentation

• Removed the “Created At” field from ‘Patient Overview’ to reduce confusion with admission time

• Fixed discharged-patient 404 by hiding edit/add actions where no longer applicable

📝Assessments & Reviews

• Added submission time visibility to the ABC+ assessment list with improved sorting alongside observation start

• Renamed “Time of behaviour” to “Observation start” across ABS and ABC+ assessment lists

• Increased ABC “Other comments” character limit to 2500

• Simplified the assessment review page for easier scanning:

  • Cleaner behaviour summaries

  • Improved labels

  • Better restraint/comments formatting

📊Analytics & Insights

• Added positive ABC+ data to the “Behaviour over time” graph, including:

  • Positive frequency tracking

  • Updated legends

  • Refreshed callout cards

• Introduced percentage values on bar charts for better context alongside counts

• Added week-on-week behavioural hotpoints as a reusable heatmap component

🧭Navigation & Performance

• Improved breadcrumbs and navigation flow

• Framework switcher now preserves active tab

• Faster tab responsiveness

👍Usability & UI Improvements

• Improved ‘Care Tip’ usability with:

  • Clearer vote states

  • Better cursor feedback

  • Tidier spacing

• Fixed the backwards date-range picker so time flows in the expected direction

This release strengthens Melo’s clinical frameworks, improves the reliability of underlying data, and makes patterns easier to see in day-to-day practice, while quietly removing points of friction that slow teams down.

• 🧠 ABC+ evolves the existing ABC model with added coverage of positive behaviours and sleep, supporting more complete clinical formulation

• 📃 Report generator added onto the patient profile to summarise all of a patient’s data into a single PDF for sharing.

• 🧩 Questions and answers inside forms are now extendable (on request) allowing measures to evolve over time without breaking historic data or practice

• ✍️ Character-limits have been increased on free text firlds to allow richer clinical context where nuance matters

• 🪢 “Restraint” options have clearer descriptions, improving consistency and reducing ambiguity in reporting

• 🏷️ “Ward” is now a required field for patients to force grouping of patients and improve top-level reporting and filtering

• 🔁 No longer able to add a patient with an existing NHS or external ID to reduce duplicate records

• 🔥 New behaviour “time-of-week” heatmaps to replace “day-of-week” and “time-of-day” barcharts

• 🧭 Patient profile tabs and navigation have been refined for faster navigation

• 🏠 New homepage provides clearer orientation and quicker access to key actions

• ✉️ Email invites can now be re-sent, removing a common friction point during onboarding

• 👤 user job-title now captured to help us better understand different types of users

• 🛠️ Backend infrastructure has been strengthened through migration to AWS, alongside penetration testing, load testing, and an updated DCB0129 to support safety, scale, and assurance